Amitkumar Kakkad

Assistant Professor of Operations Management
Amitkumar Kakkad
(619) 260-4219
Office Location
Olin Hall 210
  • PhD, London Business School, Operations Management
  • MRes, London Business School, Operations Management
  • MBA, Crummer Graduate School of Business at Rollins College
  • BS, Engineering, DD Institute of Technology, Chemical Engineering
Areas of Expertise
Decision Sciences, Management, Supply Chain Management

Selected Publications

  • How do firms find innovative insights from Unsolicited Customer Input? An empirical study
  • Unsolicited Customer Input and Service Innovation, Journal of Service Research
  • Perspectives on Unsolicited Customer Input as a driver of Service Innovation
  • The antecedents and the impact of using Unsolicited Customer Input-driven insights in NSD


Amitkumar Kakkad currently teaches an undergraduate core course in operations management in the School of Business Administration at USD and has previously taught graduate and undergraduate courses in simulation, statistics and operations management at other institutes such as the London School of Economics. Kakkad’s research interests include new service design and service innovation processes and the antecedents to service innovation; customer input as a driver of service innovation; and exploration of service creation, delivery and recovery processes from an empirical as well as an analytical point of view through case studies, surveys and experiments.

Kakkad has considerable corporate and startup experience gained in the United States, United Kingdom, and India, in industries ranging from oil and gas, chemical production, infrastructure, hospitality and entertainment and logistics; to telecom, financial services, and outsourcing. He frequently engages with industry for research and consulting and is actively involved in the not-for-profit sector.