Simon Croom, Ph.D.

Contact Information

Simon Croom, Ph.D.

Simon Croom, Ph.D.
Professor of Supply Chain Management

Email |
Phone | (619) 260-2791
Office | Alcala West, Coronado 211

Curriculum Vita

    Professor of Supply Chain Management

    • Ph.D. University of Warwick (UK) in Strategic Management, Innovation &Supply Chain Management
    • M.S. University of Warwick (UK), Management Science and Operational Research
    • B.A. Lanchester Polytechnic, Coventry (UK), Honours Degree in Business Studies
    • PgDip Modern Historical & Political Studfies

    Dr Croom is an internationally respected researcher, advisor and teacher in the field of supply chain management and world class performance. He is a leading author of academic research and industry reports, frequently cited in the press and journals around the world. He joined USD faculty in 2005 and was appointed Executive Director of SCMI and Academic Director for the MSSCM, overseeing the growth of Supply Chain Management at USD and the attainment of the first national rankings and recognition for our SCM programs. He was awarded the USD Distinguished University Professor for 2014, having previously been a CIPS Research Fellow and Research Fellow in Australia (Curtin University). He began his career as a buyer for Jaguar Cars in the UK, transitioning into senior supply chain management before starting his own retail businesses. After 10 years he sold his interests, returned to University and completed his PhD in 1996.

    Selected Current Research

    Book, Textbook-New

    Croom, S. (2006). Creating and Managing Value in Supply Networks. SCMI

    Conference Proceeding

    Croom, S.,Fritzon, K.,Brookes, N.,Bailey, C. (2014). Problem personalities in the workplace: an investigation into the prevalence and nature of psychopathic personality characteristics among supply chain professionals. European Association of Psychology and the Law

    Croom, S.,Marshall, D.,Ramsay, J. (2012). The Impact of Personality Disorder in Supply Professionals - Do we need to rethink assumptions about buyer behavior. NARS Conference

    Wilson, K.,Croom, S. (2012). Political-Entrepreneur: Fact of Fantasy?. IMP Annual Conference

    Betts, B.,Croom, S.,Betts, A. (2011). Improving Participation in Social Learning: A Client Case Study. The eLearning Guild’s DevLearn 2011 Conference & Expo

    Croom, S. (2011). Supply Chain Strategies: Focusing on Risk Management and Sustainability. Smarter Commerce Global Summit 2011

    Croom, S. (2010). Making progress with sustainability across the Supply Chain: Year two of an annual study into Southern Californian Sustainable Supply Chain Management. Decision Sciences Institute Annual Conference

    Croom, S.,George, P.,Duhamel, P. (2010). Managing Risk and Creating Value in the Supply Chain. Sourcing Interests Group

    Karlsson, C.,Croom, S.,Forza, C.,Voss, C.,Ahlstrom, P.,Coughlan, P.,Coghlan, D.,Bertrand, W.,Fransoo (2009). Researching Operations Management - Routledge 2009 book. POMS Conference 2009

    Birou, L.,Croom, S. (2008). Global Benchmarking Study SCM Syllabi. Decision Sciences Institute

    Birou, L.,Croom, S.,Lutz, H. (2008). Benchmarking Study SCM Syllabi: Topics, Reading Assignments, Assignments and Course Requirements. POMS Annual Conference

    Birou, L.,Lutz, H.,Croom, S. (2008). Global Benchmarking Study SCM Syllabi: Topics, Reading Assignments, Assignments and Course Requirements. DSi Annual Conference

    Croom, S.,Lynch, R. (2007). The Innovative Power of Value Networks. Proceedings of the 16th Annual IPSERA Conference

    Croom, S. (2006). Creating and Managing Value in Supply Networks. Proceedings of the Fourth Worldwide Research Symposium in Purchasing and Supply Chain Management, US

    Croom, S. (2006). Creating and Managing Value in Supply Networks. Proceedings of the Fourth Worldwide Research Symposium in Purchasing and Supply Chain Management

    Croom, S. (2006). Proceedings Fourth Worldwide Research Symposium in Purchasing & Supply Chain Management. University of San Diego

    Croom, S.,Burt, D.,Steffel, R. (2006). Career Planning and Professional Development- The Achilles Heel of World Class Supply Chain Management.

    Croom, S. (2004). E-Procurement: Key Issues in E-procurement implementation and operation in the public sector. 13th Annual IPSERA Conference: The Purchasing Function: Walking a Tightrope

    Croom, S.,Betts, A. (2004). Situational Analysis: Evaluating and Benchmarking Strategic Capability using Stress Point Analyses. The Annual EuroMA Conference, INSEAD

    Croom, S.,Johnston, R. (2004). The Purchasing Function as a Service Provider: An Investigation of the Impact of Electronic Procuremet on Internal Service Quality. 13th Annual IPSERA Conference. The Purchasing Function: Walking a Tightrope

    Croom, S. (2003). Making the Transition to E-Procurement. Smart Conference

    Croom, S.,Betts, A.,Shulver, M. (2003). The Relationship between Curriculum and Impact in Management Education for Financial Service Operations. Proceedings of the EurOMA/POMS Conference

    Croom, S.,Giannakis, M. (2003). The Nature and Performance Measurement of Business Relationships in Service Organizations' Supply Triads: An Analytical Framework. Proceedings of the International IPSERA Conference

    Croom, S.,Johnston, R. (2003). Examining the Contribution of Internal Customer Service to Improved e-Procurement Performance: A Case study Investigation. Proceedings of the 3rd International Conference on E-Business

    Baglieri, V.,Croom, S. Cinepolis Luxury Cinema: Factory or Theatre?. Services Forum

    Croom, S.,barani, s.,belanger, d.,lyons, t.,murakami, j. Sustainable Supply Chain Management – An exploration of current practice. EurOMA 2009

    Croom, S.,Barani, S.,Belanger, D.,Lyons, T.,Murakami, J. Sustainable Supply Chain Management – An exploration of current practice. POMS 2009

    Croom, S.,Betts, B.,Shulver, M. Facebook and the Value Chain: The impact of Web 2.0 Technologies on Value Chain Effectiveness. POMS


    Croom, S.,Marshall, D.,Ramsay, J.,Fritzon, K. The Impact of Psychopathic Personality Disorder in Supply Professionals. IMP Group

    Lu, D.,Croom, S.,Betts, A. Re-investigating operational performance measure through world class diamond model. EurOMA

    Vidal, N.,Croom, S. Dimensions of Sustainability in Supply Chain Management Research: A Systematic Review. 21st Annual North American Research Symposium on Purchasing and Supply Chain Management (NARS)

    Vidal, N.,Croom, S.,Spetic, W. Best Practices in Sustainable Supply Chain Management: A Literature Review. Western Academy of Management


    Giannakis, M.,Croom, S. (2010). The Adaptation of SCOR in Service Contexts: The case of Management Consulting. SCMI

    Croom, S. (2001). Supply Chain Management in the E-Business Era. Coventry, University of Warwick


    Croom, S. (2012). Supply Chain Management & Operations Management Series. YouTube

    Croom, S. Supply Chain Management Series. iTunes U

    Journal Article, Academic Journal

    Betts, A.,Croom, S.,Lu, D. (2011). Benchmark to escape from Lake Wobegon. Benchmarking: International Journal, 18 (5), 733-744.

    Croom, S.,Betts, A. (2011). Developing a Forensic Approach to Process Improvement: The Relationship between Curriculum and Impact in Front Line Operator Education. Journal of Education for Business, 86 (6), 1-6.

    Ramsay, J.,Croom, S. (2008). The impact of evolutionary and developmental metaphors on supply chain practice: a literature critique and pilot study. Journal of Purchasing and Supply Management, 14 (3), 192-204.

    Croom, S. (2007). Exploring the impact of a supplier portal on the buyer-supplier relationship. The case of Ferrari Auto’. Industrial Marketing Management , 36 (7), 1010-1017.

    Croom, S. (2007). Progress on E-Procurement: Experiences from Implementation in the UK Public Sector. Journal of Purchasing and Supply Management, 13 (4), 294-303.

    Croom, S.,Lu, D.,Tennant, C.,Curtis, A. (2006). A System Dynamics Case Study in a Financial Service Supply Chain. Journal of Supply Chain Practice

    Croom, S. (2005). The Impact of E- Business on Supply Chain Management:An Empirical Study of Key Developments. International Journal of Operations and Product Management, 25 (2), 23 pages.

    Croom, S.,Brandon-Jones, A. (2005). E-Procurement:Key Issues in E-Procurement Implementation and Operation in the Public Sector. Journal of Public Procurement, 5 (3), 10 pages.

    Croom, S.,Johnston, R. (2005). Improving User Compliance of Electronic Procurement Systems: An Examination of the Importance of Internal Customer Service Quality. International Journal of Value Chain Management, 1 (1), 13 pages.

    Croom, S.,Giannakis, M. (2004). Towards the Development of a Supply Chain Management Paradigm: A Conceptual Framework. The Journal of Supply Chain Management

    Croom, S.,Johnston, R. (2003). E-Service: Enhancing Internal Customer Service Through E-Procurement. International Journal of Service Industries Management, 14 (5), pp539-555.

    Lu, D.,Betts, A.,Croom, S. Re-investigating Business Excellence: values, measures and a framework. Total Quality Management and Business Excellence

    Journal Article, Public or Trade Journal

    Lynch, R.,Croom, S. Rethinking the Supply Chain: Ten New Mindsets. What Finance Officers Need to Know about Alliances. Startegic Alliance Magazine

    Book, Chapter in Scholarly Book-New

    Croom, S. (2014). The Strategic Buyer: How Emerging Procurement Strategies May Support KAM/SAM Relationships. The Handbook of Strategic Account Management

    Book, Chapter in Non-Scholarly Book-New

    Croom, S. (2008). Introduction to Research Methodology in OM. Researching Operations Management (Ed C Karlsson)- Sage Publications

    Croom, S.,Giannakis, M.,Slack, N. (2004). Supply Chain Paradigms. Understanding Supply Chains: Concepts, Critique and Futures, Edited by S. New & R.Westbrook

    Croom, S.,Romano, P.,Giannakis, M. (2003). Supply Chain Management: An Analytical Framework for Critical Literature Review. Operations Management Critical Perspectives on Business and Management

    Book, Non-Scholarly-New

    Croom, S. (2004). Encyclopedic Dictionary of Operations Management. various Entries related to Purchasing and Supply Chain Management

    Croom, S.,Wilson, K.,Millman, T.,Weilbaker, D. (2001). Harnessing Global Potential: Insights into Managing Customers Worldwide. Strategic Account Management Association