TORERO CARD

FAQ's: ID Re-carding / Other New Cards

This FAQ's page will be updated as new information becomes available.

1. Once I get my new Torero ID Card, will my old card still work?

Card holders should receive/pick-up their new Torero Card asap..
As of 2/9/09, all new cards are fully functional. Old cards are now defunct and should be recycled. You may then use your new card for all the things you did before (Meal Plan, CampusCash, copies, library, door access etc.)
A new function of the card is you may use it as a bank and ATM card all in one. Your ID may function as a campus ATM card and off-campus as a debit and ATM card via your US Bank account.
If you do not have a U.S. Bank account you may sign up for one today in the new full-service branch located in UC-125. If you do have a current U.S. Bank account you can link it to your card, just stop by the campus branch.

2. Will my Gift Cards still work?

All USD gift cards issued prior to 2/9/09 will no longer function. If you have a gift card with a balance on it you may stop by Campus Card and convert it to CampusCash, or you may trade it in for a new gift card at no expense. Newly designed gift cards are also now available for purchase.

3. Why are we re-carding?

Recarding was neccesary due to improvements in the format of the USD ID. The new Torero Card replaces all existing ID cards, provides the capability of new services and feature a brand new design. The Torero Card will have the same functions as the old cards (including: Meal Plans, CampusCash, time clocks, library system and Onity door locks).

4. What are the benefits of the new card?

As previously announced, USD has recently entered into a partnership with U.S. Bank. As part of the re-carding benefits, the Torero Card will be capable of serving as a banking card that can be used as an ATM card on campus and a debit/ATM card off campus. Please visit the U.S. Bank branch in UC 125 for details about linking your current account, or opening a new U.S. Bank account.

5. Is my ID number changing?

As part of the recent Banner implementation, every student, faculty, and staff member was assigned a 9 digit ID. For most people, their Banner ID will be the seven digit ID they are accustomed to, with an additional two leading zeroes. For the few people who have had multiple IDs (who, for example, may have transitioned from undergraduate to graduate and, in some cases, to employee status), IT is working to consolidate their various ID numbers into a single ID. Issuing the new Torero Card will be the final step in the transition to a single, nine-digit ID.

6. Is there a fee to get the new card?

There is no fee for your new Torero ID card. Once you receive your initial new card, if you lose it, a replacement card will cost $18.

7. Will I need a new photo?

The new cards will be produced in bulk using existing photographs on file, and for most will not require you to take a new photo. A few people will need to provide updated photos for technical reasons. To do so visit the Campus Card office UC-127.

8. When are the new cards available?

Distribution of the pre-printed new cards is well underway and new cards are now available.

9. How will I receive my card?

Note: remaining cards that were not picked up during the following timeframes are now available from Campus Card Services.

- All residents received their cards from the residence life/ housing department upon their return to campus in January '09.

- Law School students and Law staff had the opportunity to pick up their cards the first week in February (2/2-6) from the Student Affairs office (second floor of Warren Hall).

- Faculty cards were mailed to home addresses the week of 1/20.

- Commuter students and staff were able to pick their cards up as of 2/2 in UC-119.

- Kronos timeclock users (non-residents) received their cards prior to 2/9 from their departmental supervisor.

10. When will my new card be activated?

All cards are now active. Your old ID card is inactive and you should not use it, please recycle (blue bin).

11. What are the hours of the Campus Card office and the UC-119 new card distribution center?

Campus Card is normally open Monday through Friday from 9 a.m. to 4 p.m., with extended hours on Wednesday until 6 p.m. Please see our home page for holiday and intersession hours. Distribution will occur in UC 119 through 2/10, from 8 a.m. – 5 p.m. As of 2/11, all ID cards will be available in UC 127.

12. What if I have more questions?

Please call Campus Card at ext. 5999 or (619) 260-5999, or stop by their office in UC-127.

13. Why is it called the 'Torero' card?

While researching the design of the new ID card, the re-carding team discovered that many universities have ID cards that feature their mascots. This year, on both the academic front and the athletic front, the University of San Diego has had much to be proud of. So it was very intentional that we chose to feature the mascot on the new ID card as a way to evoke, celebrate and spread a feeling of spirit, pride and excitement. This approach also supports the university's branding initiative to help increase USD's level of national prominence. That initiative isn't just about promoting our school logo, or our school colors, it's about promoting school spirit and what it means to be a Torero. A Torero signifies courage, honor and fidelity. Each one of us is a Torero. Each one of us whether we're faculty, staff or students here at Alcalá Park, or alumni from across the nation or around the world is proud to be part of the University of San Diego. So carry your Torero Card with pride!

Mass Emails

The following are the mass emails that have been sent out campus-wide (unless otherwise noted) regarding the re-carding and distribution of the USD Torero ID card. Information is also posted on the MySanDiego portal under 'Campus Announcements'.

Torero Card Announcement #8 2/9/09

New Torero ID cards are now fully functional. Your old card is now defunct and should be recycled.

If you have not received your new ID, today 2/9 you may stop by UC 119 to pick up your card. Starting tomorrow, all cards will be available in the Campus Card office, UC 127.

If you have any issues with any of your campus cards, please visit the card office in UC 127, or see the FAQs online for more info.

Gift Cards and Advantage Cards:
Gift cards and advantage cards issued prior to 2/9/09 are now no longer functional.
- Gift cards: you may put any existing gift card funds on your CampusCash. Or, you may swap out any existing gift cards for new gift cards. Go to Campus Card (UC 127) to do so.
- Alcala Advantage (dining charge) cards: current cardholders will receive their new card when they pick up their Torero ID card. If you'd like to apply for a card, fill out an application in UC 127 or download one from the web.

Torero Card Announcement #7 2/2/09

If you do not yet have your new Torero ID Card, you may pick it up this week.*

1. Commuter students & staff may pick up their new card in the University Center 119 (lower level lounge).

              Hours of card distribution:

              Monday (2/2), Tuesday (2/3), Friday (2/6): 8 a.m. – 5 p.m.

              Wednesday (2/4), Thursday (2/5): 8 a.m. – 6 p.m.

              After these dates, cards will be available from Campus Card in

\C 127.

2. You need to pick up your card by this Friday 2/6.

3. You must show a Photo ID and sign for your card.

4. Until Monday 2/9, you need to hold on to your new Torero Card, while you continue to use your current card (for Meal Plans, CampusCash, library, etc**.)

5. On 2/9 all new cards will be activated. Your old card will then be defunct and should be recycled.

You may now make your ID Card and ATM Card... All in One. Visit the full-service U.S. Bank branch, now open in UC 125. Stop by and open an account today. usbank.com/usd

Gift Cards and Advantage Cards:

Due to the card system upgrades, existing gift and advantage cards will no longer work as of 2/9/09.

- Gift cards: this week you may put any existing gift card funds on your CampusCash. Or, starting next week you may swap out any existing gift cards for new gift cards. Go to Campus Card to do so.

- Advantage (dining charge) cards: current card holders will receive their new card when they pick up their Torero ID card. For additional details visit the Campus Card web site.

*The following cards will be distributed in alternate ways:

a. Faculty: all faculty cards are being mailed to home addresses. If you are faculty and do not receive your card in the mail by 2/4, contact Campus Card Services.

b. Law Students & Law Staff: you may pick up your card in Warren Hall, second floor foyer, the week of 2/2-6, Monday-Thursday 8 a.m. – 8 p.m. and Friday 8 a.m. – 5 p.m.

c. Kronos users who swipe a time clock: your supervisor will be giving you your new card over the next week. If you do not receive your card by 2/4, see your supervisor.

d. Residents would have received their new card when checking in with housing.

Additional details may be found online: http://www.sandiego.edu/administration/financeadmin/campuscard/ToreroCard.php

If you have any further questions, please contact Campus Card Services, ext. 5999 or (619) 260-5999.

Torero Card Announcement #6 1/29/09

How to get your new Torero ID Card:

1. Starting Monday 2/2 most commuter students & staff* may pick up their new Torero ID Card in the University Center 119.
Hours of card distribution:
Monday (2/2), Tuesday (2/3), Friday (2/6): 8 a.m. - 5 p.m.
Wednesday (2/4), Thursday (2/5): 8 a.m. - 6 p.m.
After these dates, cards will be available in UC 127.

2. You need to pick up your card by Friday 2/6.

3. You must show a photo ID and sign for your card.

4. Until Monday 2/9, you need to hold on to your new Torero ID Card, while you continue to use your current card (for meal plans, CampusCash, library, etc**.

5. On 2/9 all new cards will be activated. Your old card will then be defunct and should be recycled.

6. You may now make your Torero ID Card an ATM Card... All in One. Visit the full-service U.S. Bank branch, now open in UC 125. Stop by and open an account today or visit www.usbank.com/usd for more information.

*The following cards will be distributed in alternate ways:
a. Faculty: All faculty cards are being mailed to home addresses. If you are faculty and do not receive your card in the mail by 2/4, please contact the Campus Card Services.
b. Law Students & Law Staff: You may pick up your card in Warren Hall, second floor foyer, the week of 2/2-6, Monday-Thursday 8 a.m. - 8 p.m. and Friday 8 a.m. - 5 p.m.
c. Kronos users who swipe a time clock: Your supervisor will be giving you your new card over the next week. If you do not receive your card by 2/4, please see your supervisor.
d. Residents should receive their new card when checking in with housing.

Torero Card Announcement #5 1/16/09

Distribution of New Torero ID Cards

The new and improved Torero ID Cards are here! Details on distribution to various constituents are listed below. You should receive your new card by 2/9/09.

When you receive your new card you will need to hold on to it while continuing to use your old card until the following activation date:

*** ALL NEW TORERO CARDS WILL BE FULLY ACTIVATED ON MONDAY 2/9/09.
**** YOU WILL THEN ONLY NEED TO USE YOUR NEW TORERO CARD.
***** YOUR OLD ID WILL BE INACTIVE AND SHOULD BE RECYCLED.
Please note: to receive your card you will need to show a photo ID and sign for it.

Distribution will occur as follows:
ALL RESIDENTS
- Upon your return to campus in January, resident students will receive their cards from Housing when moving in.
- Cards will be available for resident faculty starting on January 23, 2009. Resident faculty will need to check in with the Housing office to receive their new card (ext. 4625 or housing@sandiego.edu).

FACULTY (non-residents)
- Will receive their new card via U.S. mail, at their home address (as it is listed on file with USD Human Resources). Cards will begin to be mailed out the week of January 19th.

LAW STUDENTS & STAFF (non-residents)
- Cards will be distributed in Warren Hall the first week of February. Further details will be e-mailed to you by Law School administration.

UNDERGRADUATE & GRADUATE (commuter) STUDENTS, STAFF & ADMINISTRATORS
- The majority of campus will be able to pick up their new cards the first week of February (2/2-6) in UC-119.
- Non-student staff who use Kronos time clocks will receive their cards from a departmental supervisor prior to 2/9/09.
- The distribution center (UC-119, lower level lounge) will be open the following hours: Monday, Tuesday, Friday 8 a.m. – 5 p.m. and Wednesday & Thursday 8 a.m. – 6 p.m.

If you do not receive/pick-up your new Torero Card prior to 2/9/09, you may do so at the Campus Card office in UC-127. If you have any questions, please contact Campus Card Services, ext. 5999 or (619) 260-5999.

Torero Card Announcement #4 12/19/08 (sent to all faculty)

Dear Faculty,

Your new and improved Torero ID Card will be distributed to you this January, 2009. All USD faculty (non-residents) will receive their new card via U.S. mail, at their home address (as it is listed on file with USD Human Resources). Cards will begin to be mailed out the week of January 19th.

Cards will be available for resident faculty starting on January 23, 2009. Resident faculty will need to check in with the housing office to receive their new card at ext. 4625 or housing@sandiego.edu.Cards for non-faculty will be distributed on campus from mid-January through the first week of February.

When you receive your new card you will need to hold on to it while continuing to use your old card. All new cards will be activated on Monday, February 9, 2009. Once activated you will only need to use your new card, and your old card will be inactive.

Torero Card - Announcement #3 12/11/08

The re-carding of all USD ID cards is well underway, photos have been verified and production has begun. Campus Card will be distributing over 10,000 new and improved Torero Cards to all faculty, staff and students.

Starting in January, when moving in for the spring semester starting January 23, all residents will receive their new card from Residence Life (Housing). Cards for everyone else will be distributed during the end of January through the first week of February.

No further action is required at this time. We will keep you updated as new details become available. Thank you for your support as we continue to improve and enhance services to the campus community.

Torero Card - Announcement #2 11/708

As previously announced, we will be having a mandatory re-carding of all USD ID cards. USD will be issuing new and improved Torero ID cards to all faculty, staff and students this winter. The cards will be produced in bulk in December, distributed in January and activated for use in early February 2009.

We are pleased to provide an on-line resource where you can approve your current ID photo, or upload a new one, for use on your official Torero ID card. Doing so will help us to efficiently issue over 10,000 new ID cards to the campus community.

Please follow these steps:
1. First, click on the following link: http://campuscard.sandiego.edu/usdonlinephotos
2. Next, login to the site using your MySanDiego account. You will then be redirected to the photo site.
3. You will be able to view your current photo on file (if one exists), and either approve it or upload a new photo. (The site provides technical and quality guidelines for an acceptable photo).
Note: If you wish to replace your existing photo, you must upload one by November 21, 2008.
If you take no action by this deadline, your existing photo will be used provided it meets the minimum standards referenced on the photo upload page.
4. If you would like a new photo, but are unable to upload one, you must stop by the Campus Card office in UC-127 to have your picture taken prior to November 21, 2008.

Torero Card - Announcement #1 10/24/08

We are pleased to announce this January 2009 USD will be issuing new ID cards to all students, faculty and staff. The new Torero Card will replace your existing ID card, provide the capability of new services and feature a brand new design. Cards will be issued throughout January, and once they have all been distributed, will be activated the first week of February 2009.

USD has recently completed the implementation of our new student system, Banner. As a result of this effort we have been able to provide all constituents with a single Banner ID as the "key" to all of your university services and business needs. For most people, their Banner ID will be the seven digit ID they are accustomed to, with an additional two leading zeroes. For the few people who have had multiple ID's, (who, for example, may have transitioned from undergraduate to graduate, and in some cases, to employee status) IT is working to consolidate their various ID numbers into a single ID. Issuing the new Torero Card will be the final step in the transition to a single, nine digit ID.

Important details to know:
- The new cards will be produced in bulk using existing photographs on file, and for most will not require you to take a new photo. A few people will need to provide updated photos for technical reasons.
- Beginning in November, patrons will have the opportunity to review their existing ID photo online. Additional details regarding this process will be sent next week.
- Distribution of the cards will begin by early January 2009.
- Once all cards have been distributed they will be activated, and the old cards will be collected. This is scheduled to happen in early February 2009.
- Your full nine digit ID number will be printed on the face of the card. For most, this will be your existing ID number pre-pended with two leading zeroes.
- Once activated, the various card functions will work the same as before (Meal Plans, CampusCash, time clocks, library system and Onity door locks).
- As previously announced, USD has recently entered into a partnership with U.S. Bank. As part of the re-carding benefits, the Torero Card will be capable of serving as a banking ATM card. Please visit the U.S. Bank branch in the University Center, room 125, for details about opening a U.S. Bank account.

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